You are welcome to meet us at any of our pick-up locations in Banff to join the tour. You can park for free at the train station (it’s included in the pickup list); please note that the capacity is limited, so ensure to come in advance in case you need to find alternative parking. Please refer to the Town of Banff website for general parking information, or the banffparking.ca website for live parking availability.

For guests staying in Canmore, you can also use the Roam bus service and disembark at the Banff High School. The closest pick up point to the Banff High School is across the road at the Ptarmigan Inn Hotel. Guests staying in Lake Louise can meet at the Samson Mall in Lake Louise.

We will be at Lake Louise and Moraine Lake for about a half an hour visit at each location. We also offer a Deluxe Lake Louise & Moraine Lake Tour for those that wish to visit at a quieter time of day, avoid the crowds and extend their visit.

Lake Louise and Moraine Lake usually thaw in June. The lakes are beautiful at anytime of year, but if you are set on seeing the famous blue-green water then the best time to visit is from late June to early September.

The access road to Moraine Lake is closed each year from early October to late May due to avalanche risk. In spring and fall, the Discover Lake Louise Fall Tour operates while the access road to Moraine Lake is closed.

Parking is extremely limited at the Lake Louise lakeshore, parking lots are often full by sunrise and remain full throughout the day. Moraine Lake Road is restricted to access by tour companies, public buses, and taxis, and it is not accessible by public vehicles. Taking a guided tour provides guaranteed access to both lakes without the parking hassles. Also, mandatory paid parking is in effect for all public stalls in the Lake Louise Lakeshore parking lot from mid May to mid October between the hours of 7am and 7pm.

There will be one stop at each of the lakes; Lake Louise and Moraine Lake. At every stop you will have the opportunity to get off the bus and stretch your legs and all of the viewpoints are a short walk. The Rockpile at Moraine Lake is an optional easy short trail of less than 500 metres that offers fantastic views, and both lakes offer an easy, flat shoreline walk.

There is a chance of seeing wildlife on the tour and the Icefields Parkway is a common area to spot animals, however we do not guarantee seeing wildlife on any of our tours. Our guides have a lot of knowledge about the animals within the park and can fill you in about them if you see any wildlife or if you have any questions.

There is a 72 hour cancellation policy, which allows you to change/cancel or refund your booking up to 72 hours outside your booked tour (up to 7 days for group bookings).
Call Discover Banff Tours for cancellations: 403-760-5007